Remote working is exploding as a result of mobile technologies, and work groups from contact centers – to support functions – to enterprise teams – are leveraging it.
For contact centers, it means access to massive pools of US-based talent, flexible, variable staffing, sky-high employee satisfaction and retention, and improved attendance and productivity.
For support functions, remote working is liberating people to choose their ideal workplace – while controlling or reducing the high price of your real estate.
And for enterprise road warriors, more work is getting done with less down time. Flexibility and convenience is driving speed to market at a newfound pace.
But how do you ensure that your remote work teams are as productive, and as engaged as their in-house counterparts? Experiences and insights from respected leaders who’ve pulled it off.