Computer Telephony Integration (CTI) for Salesforce: How Does it Work?


Richard Dumas

I have led marketing and product management initiatives for leading technology, media and software companies including Nuance Communications, Sun Micro, Apple Computer and DNN Corp. I received an M.B.A. from M.I.T.’s Sloan School of Management and a B.A. in Cognitive Science from Wesleyan University. I am currently the Director of Product and Solution Marketing at Five9, the leading provider of cloud contact center software .