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story telling | branding | product marketing | demand generation

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Brainstorm is Richard Dumas' blog about technology marketing. It focuses on product marketing, product management, content marketing, branding, social marketing, social customer care, mobile customer care, storytelling, digital marketing and online communities.

Recent Articles

Why the Next Call Center Agent You Speak to May Be Wearing Pajamas

Why the Next Call Center Agent You Speak to May Be Wearing Pajamas

With the Growing Popularity of Services like Whisper, SnapChat and Bitcoin, Is Web Anonymity the New Black?

With the Growing Popularity of Services like Whisper, SnapChat and Bitcoin, Is Web Anonymity the New Black?

My Favorite (and Least Favorite) Tech Ads of the Holiday Season

My Favorite (and Least Favorite) Tech Ads of the Holiday Season

Does WordPress Understand the Future of Work?

Customer Care in a World Filled with Apps and 50 Billion Devices

Customer Care in a World Filled with Apps and 50 Billion Devices

Avoid the Firing Squad

Avoid the Firing Squad

How Storytelling Helped to Create a Billion Dollar Brand

Four Ways to Make Your Call Center Run Like a Well Oiled Machine

Four Ways to Make Your Call Center Run Like a Well Oiled Machine

About

Tech Marketer, Blogger, Storyteller. Also Director, Product & Solution Marketing at Five9, the leading provider of cloud contact center software.

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